No matter which way you slice it, human beings are creatures of error. Whether it's from exhaustion, distraction, or carelessness, eventually someone's going to mess up a data entry or a record and it'll affect the rest of the system. And so the dominos fall.
Thankfully technology has advanced far enough that those days are in the past. There are many benefits to automating your business' processes, but one of the most appealing has to be eliminating the factor of human error. A computer can't mess up while counting, or get tired of repetitive tasks. By taking advantage of automation, you free up your team and allow them to focus their energy on tasks that require the human touch.
Here are a few common errors that you can get rid by automating:
Careless errors in high-volume repetitive tasks
The more times a task is done, the more errors there'll be. No person is perfect, and even the most skilled, careful workers are capable of letting something slip through the cracks. That's not even to mention the amount of energy it takes to make sure every repeat of a task is done perfectly. There are better and more fulfilling ways for your team members to spend their time.
Time and effort would be wasted keeping track of which mistakes were common and mitigating them. Why not just do away with that completely by giving the task to a computer?
Lateness in time-sensitive tasks
Your team can't be available 24/7, which means that without automation there will be closing hours for your business. That includes all of your processes, your systems, and your customer support. While closing hours might not heavily affect your operations, you run the risk of having a busy day with too few hands and messing up time sensitive tasks.
The longer a customer waits for a confirmation or a response to a query, the worse it reflects on you and your company, regardless of how good your service is. Automation doesn't sleep; it can give you a leg up by making sure you come across as prompt and timely.
Missed steps in complicated processes
For more complex tasks with a lot of twists and turns and if and thens, some of the smaller steps might get dropped as time goes on, especially if they don't apply 100% of the time. If done manually, a process can evolve without record and eventually lose sight of parts of itself. This type of error can be difficult to catch as well, as it usually means that the task itself is still getting done.
When automated, you'll be able to ascertain that none of the steps are skipped or dropped over time, and it'll make the task easier overall. A streamlined, automated process will be able to deliver consistently and thoroughly.
Fluctuating quality by people who do many different tasks
No matter how well you train them, there will always be people more skilled at some tasks than others, and a fractured focus will affect how people work. It's not a judgement of their skill or their intelligence; It's just one of the risks you take by delegating a multitude of tasks to a single person or the same task to several people.
That includes things like recording data, tallying numbers, and other multi-step things that are susceptible to mistakes. Those are easy enough to monitor, but it might be trickier for things that require quality write ups or analysis. Time would be wasted fixing subpar work. But how can automation fix that?
Automation can open up your team's calendars and minds. If their days aren't bogged down by repetitive tasks that can be done by a computer, they'll be able to provide a better standard of output, and it might mean you can train a single person to provide consistently high quality work.